1. Your booking
Your booking is confirmed when Box Buddy accepts your requested dates and receives the required payment. The person making the booking must be at least 18 years old and is responsible for the equipment during the hire.
Plain English agreement
Box Buddy Hire Terms
These terms explain how the hire works, what we expect from you and how we handle extensions, collection, loss and damage.
Important: Your booking summary confirms the boxes, dollies, hire dates, delivery address, collection address and total price that apply to your hire.
2. Payment
The package price is payable before delivery unless we agree otherwise in writing. Any reservation payment is credited against the final package price. We may securely retain a payment method for charges expressly permitted by these terms.
3. Delivery and collection
We will agree a delivery day and collection day with you. You must provide safe and reasonable access at both addresses. Please tell us promptly if an address or access arrangement changes.
All boxes must be empty, reasonably clean and accessible at the agreed collection time.
4. Hire extensions
If you need more time, contact us before collection. Hire can be extended in seven day increments, subject to availability. If equipment is not ready or cannot be collected, the hire continues and the relevant extension price applies.
| Package | Additional seven days |
|---|---|
| Buddy 10 | $20 |
| Buddy 15 | $25 |
| Buddy 30 | $35 |
| Buddy 40 | $45 |
| Buddy 50 | $55 |
| Buddy 65 | $70 |
5. Failed collection
If we attend the agreed address but cannot collect because nobody provides access, the equipment is still packed, or the equipment is otherwise unavailable, a $40 additional collection charge applies. We will arrange another collection and the hire continues until the equipment is collected.
6. Looking after the equipment
Use the boxes and dollies only for ordinary household or office moving. Do not use them for concrete, soil, fuel, hazardous materials, wet paint or anything likely to contaminate or permanently damage them. Do not cut, drill, melt, paint or modify the equipment.
7. Normal wear and damage
Normal scratches, marks and wear from proper use are expected and are not charged. We may charge the published replacement cost when equipment is lost, deliberately modified, contaminated beyond reasonable cleaning, or damaged through misuse and is no longer serviceable. We will explain the charge and provide relevant equipment numbers or photographs.
8. Replacement charges
| Item | Replacement charge |
|---|---|
| 60 litre medium box and lid | $25 |
| 100 litre large box and lid | $35 |
| Missing lid | $15 |
| Moving dolly | $80 |
9. Equipment not returned
We will contact you and allow a reasonable opportunity to return missing equipment. Hire extensions continue while it remains outstanding. If equipment has not been returned within 14 days after the original collection date, we may charge the published replacement cost after giving notice.
10. Cancellations and changes
Tell us as early as possible if your dates change. If we cannot provide the confirmed booking, payments for the affected service will be refunded. Any other cancellation charge will reflect costs reasonably incurred and will be explained before it is applied.
11. Liability and Australian Consumer Law
Nothing in these terms excludes rights or remedies that cannot legally be excluded under the Australian Consumer Law. You are responsible for loss caused by your misuse of the equipment, but not for fair wear or a fault that was not caused by you.
12. Questions or disputes
Contact Box Buddy promptly if something is missing, damaged or incorrect. We will review the equipment record, photographs and communications and try to resolve the issue fairly before processing a disputed charge.